Privacy Policy

This Privacy Policy describes how Cities of Heroes (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our platform (the “Platform”). By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to improve our services and facilitate charitable donations. This includes:

1.1. Information You Provide to Us

Personal Information: When you create an account or make a donation, we may collect your name, email address, and contact details.
Payment Information: Cryptocurrency transactions are recorded on the blockchain, and we may collect wallet addresses and transaction details.
Communication Data: If you contact us, we may store your messages, feedback, or inquiries.

1.2. Information We Automatically Collect

Device Information: We may collect details about the device and browser you use to access our Platform.
Log Data: Our servers automatically log IP addresses, access times, and interactions with our Platform.
Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze traffic.

1.3. Information from Third Parties

Blockchain Data: As cryptocurrency transactions are public, we may analyze blockchain records related to donations.
Third-Party Services: If you interact with our Platform via third-party services (e.g., wallet providers), they may share limited information with us.

2. How We Use Your Information

We use the collected data for the following purposes:

To Process Donations: Managing and verifying cryptocurrency transactions.
To Improve Our Platform: Analyzing user interactions to optimize features and enhance security.
To Communicate with You: Sending donation confirmations, updates, and responding to inquiries.
To Ensure Compliance: Meeting legal and regulatory requirements, including fraud prevention and security monitoring.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information in the following cases:

With Charitable Organizations: Donation-related data may be shared with the recipient charity to ensure transparency.
With Service Providers: We use third-party analytics, security, and hosting services.
Legal Compliance: We may disclose information if required by law or governmental request.

4. Blockchain Transactions & Anonymity

Donations made via cryptocurrency are recorded on a public blockchain, which provides transparency but may limit data deletion. Your wallet address and transaction history may be publicly accessible.

5. Data Retention

We retain personal data only as long as necessary for donation processing, legal compliance, and security purposes.

6. Your Rights & Choices

Depending on your location, you may have rights to:

Access: Request details about the data we collect.
Correction: Update or correct personal information.
Deletion: Request deletion of your data (subject to legal obligations).
Opt-Out: Disable cookies or withdraw consent for communications.

To exercise these rights, contact us at [email protected].

7. Security Measures

We implement industry-standard security protocols to protect your information, but no system is 100% secure. Users should take precautions, such as using secure wallets and enabling two-factor authentication (2FA).

8. International Data Transfers

As a global platform, we may store and process data in multiple jurisdictions. By using our services, you consent to data transfers in compliance with applicable laws.

9. Third-Party Links

Our Platform may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our Platform after updates constitutes acceptance of the revised policy.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:
📧 [email protected]